Customer Care and Call Center Representative Job at Levitikalgroup
Job Title: Customer Care and Call Center Representative.
Job Location: Abuja.
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Close out or open call records
- Compile reports on overall customer satisfaction
- Handle changes in policies or renewals.
- Must be a Graduate with B.Sc or its equivalent.
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
Application Deadline: 23rd June, 2018
How to Apply: Interested candidates who meet the criteria listed above should send their Resume and CV’s to: [email protected] with the Job Title as the subject of the mail.
Note: Emails without subject will be disregarded. All applicants must reside in Abuja.
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