Customer Care and Call Center Representative Needed at Levitikalgroup

Levitikalgroup, a travel company, is in need of Customer Care and Call Center Representative . The position role includes, but is not limited to, opening and maintaining customer accounts by recording account information. The ideal candidate must be a Graduate with B.Sc or its equivalent.

Customer Care and Call Center Representative Job at Levitikalgroup

Job Title: Customer Care and Call Center Representative.

Job Location: Abuja.

Responsibilities

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Handle changes in policies or renewals.

Qualification

  • Must be a Graduate with B.Sc or its equivalent.
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters

Application Deadline: 23rd June, 2018

How to Apply: Interested candidates who meet the criteria listed above should send their Resume and CV’s to: info@levitikalgroup.com with the Job Title as the subject of the mail. 

Note: Emails without subject will be disregarded. All applicants must reside in Abuja.

Check More Jobs at ›››

PLEASE help others by Sharing This Job Opportunity on:

Over 200,000 + Readers

Get fresh content from MyschoolGist

Related Posts:

Leave a Reply