Bancassurance Operations Administrator Needed at Old Mutual Nigeria

Bancassurance Operations Administrator needed at Old Mutual Nigeria. The position role includes, but is not limited to, ensuring timely indexing and capturing of new business vide the Bancassurance channels. The ideal candidate should possess a first degree or its equivalent.

Bancassurance Operations Administrator Job at Old Mutual Nigeria

Job Title: Bancassurance Operations Administrator.

Job Location: Nigeria.

Introduction

  • This role is individually accountable for providing effective and efficient response to administrative requirements in accordance with SLA parameters in a processing environment with due knowledge of the Bancassurance regulatory framework for the Life business in order to maximize productivity and customer satisfaction.

Job Specification
Description:

  • Ensure timely indexing and capturing of new business vide the Bancassurance channels
  • Ensure daily operational Customer Service efficiency/delivery.
  • Responsible for the daily work flow and volumes within the turnaround time
  • Delivers, maintains and enhances service / work standards and work quality within a given process.
  • Carries out quality assurance checks / service delivery in all retail business vide the Bancassurance channel to ensure service standard compliance
  • Works closely with the Distribution team to ensure prompt response to request on the Retail bancassurance transactions
  • Efficient capturing of new business application scanned from share point and work tracker.
  • Brisk and on-track quality assurance (QA) processes within set SLA’s.
  • Efficient and effective service delivery with respect to clients queries, (Certificates, Tax certificates   (Annually), new businesses, Statements (Premium and Annual) requests.
  • Responsible decision making as regards claims processes and service delivery (Cancellation, Surrender, and Cooloff, Part-Withdrawals Up till January 2018).
  • Detailed and accurate processing of end of day OIPA (Volume per status) process report.

Key Result Areas
Operational Delivery:

  • Daily indexing and capturing of new operational transactions form the Life Bancassuarance stream
  • Accountable for timely quality checks to ensure mandates do not failed passed within the time requested by customers.
  • Could be involve in the implementation of a strand of an operational project impacting Bancassurance enhancements.
  • Extensive experience in day to day delivery on Bancassuarnce business stream.
  • Ensure detail reporting of transaction flowing from the Bancassurance stream
  • Uses standard administrative techniques to coordinate own work.

Personal Effectiveness:

  • Individually accountable for client service delivery through own efforts.
  • Individually accountable for managing own time, tasks and output quality.
  • Makes increased contributions by broadening individual skills.
  • Collaborates effectively with others to achieve personal results.
  • Collaborates effectively with others to achieve personal results.
  • Accepts and lives the company values.
  • Balances own priorities and motivating others.
  • Plans and assigns work over the applicable period vide document management system.
  • Personally responsible for day-to-day feedback and reviews of GAP1.

Quality Assurance:

  • Performs quality checks on own work.
  • Adheres to service and quality standards.
  • Delivers, maintains and enhances service / work standards and work quality within the given process.
  • Ensures daily processing complies with all appropriate product and legislative rules and requirements.
  • Develops and maintains procedural documentation.
  • Ensures that the quality of Service delivery to customers conforms to agreed service level standards.
  • Ensure customers are well informed about their policies and available products.

Relationship Building:

  • Establishes and maintains relationships with internal stakeholders.
  • Builds and manages internal/external relationships.
  • Manage internal/external Customer Complaints.
  • Enhance Customer/financial advisors relationship management.

Qualifications and Experience

  • A first degree or its equivalent
  • Experience in a technical operations department
  • Excellent communication skills (verbal and written)
  • Very good interpersonal skills
  • Good knowledge of MS packages (Word, Excel etc.)

Application Deadline: 29th, August, 2018.

How to Apply: Interested candidates who meet the criteria listed above should apply by clicking on the “Apply” button below:

Apply

About Old Mutual Nigeria.

Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients’ circumstances.

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